Ronit's Ceramics
ceramic art for daily use
Frequently Asked Questions
- Do you accept special orders for works which are not displayed in your web site?
- May I return a product if it is not what I was expecting?
- How accurate are the measurements provided for each piece?
- How exact are the colors shown?
- What kind of bulbs can be used with the lamps?
- What happens if something breaks on the way?
- How breakable are the ceramic pieces?
- Do you ship to my country?
Do you accept special orders for works which are not displayed in your web site?
Yes. We frequently accept orders of special sizes, shapes, colors or surface designs. Please let us know what you would like and we would be very happy to try and accommodate your wishes. You can either write to us or telephone at +972-3-549-2312. Our working hours are usually 9AM to 6PM Israel time.
Please see table of time zone differences between Israel and some major cities and regions.
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May I return a product if it is not what I was expecting?
No problem. We know that a purchase of a work of art is a matter of personal taste, and we want all our customers to be perfectly happy with their purchase and to enjoy it for years to come. If you are not completely satisfied with your purchase, just return it in the original packaging and we will refund you with the full price you paid for the returned product. we cannot refund shipping and insurance charges.
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How accurate are the measurements provided for each piece?
Each piece is hand made to order and goes through a drying process and then a curing process in high temperature, which may effect size. We make every effort to match the indicated sizes, but slight variations should be expected.
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How exact are the colors shown?
Clay is a natural material and different pieces of clay, even if from the same batch, may react differently to the same color. Each piece is hand made to order and goes through a drying process and then a curing process in high temperature, which may effect color. We make every effort to match the indicated colors, but slight variations might occur.
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What kind of bulbs can be used with the lamps?
Depending on the model, the lamp shades can be used with standard incandescent bulbs, small incandescent bulbs ("candle" and "ping pong" style) and Halogen lamps (small: 150w; large: 200w, 300w, 500w). Please choose from the available options for the lamp shade of your choice.
What happens if something breaks on the way?
All products are carefully inspected prior to shipping and are shipped in perfect condition. We take extra care in packaging and make sure that each piece is well protected both from other pieces in the same package as well as from external blows. Our packaging has been designed to exceed the 1 meter drop test, which is the international standard required for breakable products. Nevertheless, it is not impossible for breakage to occur in unusual circumstances over which we have no control and cannot be held responsible. If you want to be 100% safe you should consider insurance. You will be asked if you wish to have insurance during the checkout process.
How breakable are the ceramic pieces?
The ceramic pieces are cured in a kiln at temperatures exceeding 1000 degrees centigrade and are very strong. They are not fragile and can be put to reasonable use without fear of breakage. Nevertheless, just like other works of art or tableware which are made of breakable materials, such as glass or porcelain, they too would break if dropped or subjected to a strong blow.
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We ship to over 100 countries. You may assume that we ship to your country too, and should there be a problem we will contact you.
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